上海Customer Service Manager招聘_广州市泰能人力资源咨询有限公司招聘Customer Service Manager

Customer Service Manager

专业要求：

学历要求：不限

工作经验：不限

薪资待遇：面议

招聘人数：若干

招聘对象： 社会人才

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更新日期：2019-07-31

有效期：长期有效

年龄要求： 不限

外语要求： 不限

提供食宿：

工作地点： 上海

Responsibility:◆Coordinateorderfulfillmentprocess◆Coordinateproductdeliveryandinventoryplanning◆Plandeliveryofdomestictransportsandmanagetransportinvoices◆Continuouslymonitorrisksinsupplychainandpro-activelymitigatethoserisks◆Administertrialandsampleorders◆Administerclaims◆Monitoraccountsreceivables◆Planandexecutecustomereventsandexhibitions◆Internal&ExternalCommunicationProvideexcellentcustomerserviceandcommunicationtocustomersinwriting,onthephoneandinperson.Workcollaborativelyandincooperationwithaglobalinternalteam(SalesManagers(s),CustomerServiceCenteratHQ,andcolleagueswithinoperations,salesandlogistics)toensurethatordersareprocessed,deliveredandreceivedbythecustomerandthatinvoicingandpaymentsaremadeinalignmentwithestablishedprocesses.Contributetokeepingcustomersandinternallyinformedofproductanddeliveryrelatedissuesthatmayariseduringthelifetimeofanorder(i.e.managingdelays,claims,trialorderfollow-up,paymentreminders,etc.)AssistDirector,SalesManager(s)andBusinessDevelopmentManager(s)withdaytodayactivities.DemonstratecompanycorevaluesofThinkNew,Cooperate,FeelResponsibilityandCreateValueatalltimes.Requirements:◆Bachelor’sorMasterdegreeorequivalentworkexperience◆Minimum3yearsleadershipexperienceincustomerservice,logistics,orsupplychainmanagement◆Outstandingcustomerserviceskills,structureandpatience◆Provenresilience(i.e.abilitytobetold“no”multipletimesandtorecoverquickly)◆Demonstratedabilitytotakeinitiativetopreventproblemsfromoccurring◆Abilitytomanagemultiplecompetingdeadlineswithaccuracybyestablisheddeadlines◆Demonstratedabilitytoworkeffectivelyinamulti-cultural,internationalenvironment◆Energeticandhastheabilitytospreadenergywithinthegroup,aimingtoalwaysimprovehis/herownandtheperformanceoftheteam◆Worksactivelywithcontinuousimprovement,toidentifyandeliminatewasteactivities,standardizeandsimplifytaskswhenpossible◆Proactiveinhis/herwayofworking,whoisusedtofollowupandcanlead/coachtheteamtodevelopamoreproactivewayofworking◆Hasgreatstructureinhis/herwayofworking,forexampleinhandlingcustomersandplanningbackupwithcolleaguestomakesuretheserviceismaintainedduringvacation.◆Someonewhowillembracenewwaysofworkingandpushforamorestructedwayofworkingwiththeteam.◆Monitorworkloadinteam,bothbyclosecontactwithteam-membersandbypullingoutstatisticstoanalyze.◆FluentinEnglish

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